Exchanges and Returns
1. Exchanges
1.1 An item can only be exchanged for another item of equal or greater value. If the item was purchased during a campaign or promotion, the campaign or promotion only applies in the case of an exchange for a different color or size.
1.2 You can only exchange your items once, and the exchange request must be made within 14 days of receiving them. If, after requesting an exchange, you are not satisfied, you can only return your order.
1.3 Before making any exchange request, you should check the items available on our website.
1.4 Miray reserves the right to refuse returns if the items do not meet one or more of the following conditions:
- They must be in perfect condition, with no signs of use or any visible damage;
- Please still have the original label/packaging or accessories;
- Please send this along with the original invoice containing your information and order details;
- They must be complete (e.g., both items of a pair must be returned);
The recipient of the package should be "ALVES DANIELA - MIRAY".
2. Return of defective products
2.1 The customer has the right to a refund if the supplied products are found to be defective or otherwise non-compliant with the items ordered. The refund can be made up to 14 days after notification of the defect.
2.2 Miray will analyze the returned product and inform the user of their right to a refund (if applicable). As a rule, Miray processes the refund within 10 business days and, in any case, within 30 days from the date of email confirmation of the right to a refund.
2.3 If the defect or non-conformity is confirmed as the reason for the return, the full amount paid will be refunded.
The refund will be processed using the same payment method used for the purchase.
3. Product returns due to buyer's remorse.
3.1 If the customer is not satisfied with the products supplied, they may return them within 14 calendar days of receipt. As a rule, the seller will process the refund within 10 business days and, in any case, within 30 days from the date of email confirmation of the right to a refund.
3.2 Miray reserves the right to refuse returns if the items do not meet one or more of the following conditions:
- They must be in perfect condition, with no signs of use or any visible damage;
- Please still have the original label/packaging or accessories;
- Please send this along with the original invoice, which contains your details and order information;
- They must be complete (e.g., both items of a pair must be returned)
The recipient of the order should be "ALVES DANIELA - MIRAY STUDIO".
4. Return of offers:
4.1 The return of a gifted product must be made by the person who offered/purchased it. In this case, to proceed with the return you must contact the person who purchased it so that they can proceed with the return, in accordance with the return conditions, due to defect or non-conformity or withdrawal.
4.2 If the defect or non-conformity is confirmed as the reason for the return, the full amount paid will be refunded.
The refund will always be processed using the same payment method used for the purchase.
Procedure:
Step 1: Send an email to contact@miraystudio.com with the following information:
- Identify in the subject line whether it's a return/exchange.
Order Number
First and last name
Reason why you wish to exchange/return the item
Information about the item you wish to return or exchange.
You can use the original packaging you received the product in and send it to:
ALVES DANIELA
MIRAY STUDIO
7th Place Nicolas Tarkhoff
91400 Orsay
France
Step 2: After receiving and analyzing the product, Miray will inform the customer if they are entitled to a refund. The refund will always be processed using the same payment method used for the purchase.
Please note that only the item price will be refunded. Shipping costs will only be refunded in exceptional cases, such as if the item shipped is damaged or does not match what was ordered.