1 Preface

1.1 The online store MIRAY “miraystudio.com” and this information are owned by Daniela Alexandra Galego Alves (hereinafter, “Miray” or simply “owner”), with Tax Identification Number (NIF). 238379868 and address at Rua Orreta Falsa n 4 5225-031 Águas Vivas.

1.2 These terms and conditions apply to all visitors to the website “miraystudio.com” as well as to all purchase processes for products sold there.

1.3 Any individual or legal entity wishing to make a purchase through the website “miraystudio.com” is considered a “visitor”, “user” or “customer”.

1.4 The use of the online store, as well as the purchase of any product therein, implies acceptance of these terms and conditions. Therefore, users of the site should carefully read the terms and conditions and the privacy policy before each use.

1.5 Miray reserves the right to freely change these conditions, as well as any information relating to products, prices, promotions and services, without prior notice, and it is the user's responsibility to periodically read both the Terms and Conditions and the Privacy Policy.

2. Product Information / Commercial Policy

2.1 You can find all the information (such as features and prices) related to each product on its product page. If the information presented does not match the product's features, the customer has the right to cancel the purchase and sale agreement under applicable law.

2.2 The photographs shown on the website are for illustrative purposes only. The vast majority of products are handmade, so no two products will be exactly alike. Therefore, we recommend that you always consult the product details for more accurate information about its characteristics.

2.3 Product details and specifications are subject to change without notice.

2.4 The collection of products presented in the online store is independent of any markets and fairs that Miray may participate in, whether in terms of price, models presented and quantities in stock.

3 Orders

3.1 To place an order on the online store “miraystudio.com”, the user must fill in all the required fields, including their personal information and a valid email address.

3.2 Miray reserves the right not to process any order that does not comply with the terms and conditions of the online store “miraystudio.com”. Validation of any order implies that the customer is aware of and accepts these terms and conditions of sale.

3.3 Orders are subject to stock availability. All orders will be processed after payment confirmation and verification of item availability. Miray attempts to ensure that all items offered for sale on the website are in stock. In case of product unavailability, Miray will immediately inform the customer of the cancellation of their order, entitling them to a refund.

3.4 The customer is solely responsible for the accuracy of the personal data provided to Miray and undertakes to immediately inform Miray of any changes or errors. Therefore, Miray disclaims any responsibility for any delays or inability to process the order resulting from errors or insufficient data provided by the customer.

3.5 Delivery times for orders vary depending on the destination country. For mainland Portugal, this period can range from 4 to 6 business days after shipment.

3.6 Miray is not responsible for delays or losses that occur during shipping. You can always contact us through the contact page so we can help you in the best way possible.

3.7 To access detailed information about shipping costs, click here.

4 Shipping Costs

4.1 The shipping costs shown in the product description will be added to the price presented in the product description and will be displayed at checkout.

4.2 To find out the details of shipping costs by country/region, click here.

4.3 Miray offers free shipping on orders over €49.

In the event of customs duties, these are, under all circumstances, the responsibility of the customer.

5 Prices

5.1 Prices are subject to change without prior notice.

5.2 The prices of products displayed in the online store include 23% VAT.

5.3 If errors are found in the prices shown, Miray reserves the right to inform the customer of the exact price of the item whenever processing orders.

5.4 If the actual price of the product is higher than the price shown, the customer, after being contacted, may accept or cancel the order.

5.5 If the actual price of the product is lower than the price shown, the difference will be refunded to the customer.

6 Payments

6.1 The customer may use the following payment methods: American Express, Apple Pay, Credit Card, Mastercard, Shop Pay and Visa.

7. Product Returns

7.1 If the customer is not satisfied with the products supplied, they may return them within 14 calendar days of receipt. As a rule, the seller will process the refund within 10 business days and, at the latest, within 30 days from the date of email confirmation of the right to a refund.

7.2 Miray reserves the right to refuse returns if the items do not meet one or more of the following conditions:

- They must be in perfect condition, with no signs of use or any visible damage;

- Please still have the original label/packaging or accessories;

- Please send this along with the original invoice containing your information and order details;

- Be complete (e.g., both items of a pair must be returned)

The recipient of the order should be "ALVES DANIELA - MIRAY STUDIO".

7.3 For more information regarding the return of items, please see our Exchanges and Returns page here.

8 Exchanges

8.1 An item can only be exchanged for another item of equal or greater value. If the item was purchased during a campaign or promotion, the campaign or promotion only applies in the case of an exchange for a different color or size.

8.2 You may only exchange your items once, and the exchange request must be made within 14 days of receiving them. If, after making the exchange, you are not satisfied, you may only return your order.

8.3 Before requesting an exchange, the customer must check the items available on our website.

8.4 Miray reserves the right to refuse returns if the items do not meet one or more of the following conditions:

- They must be in perfect condition, with no signs of use or any visible damage;

- Please still have the original label/packaging or accessories;

- Please send this along with the original invoice containing your information and order details;

- They must be complete (e.g., both items of a pair must be returned);

The recipient of the order should be "ALVES DANIELA - MIRAY STUDIO".

8.5 For more information regarding the exchange of items, please consult our Exchanges and Returns page here.

9. Applicable Law/Disputes

9.1 All contractual information contained herein is governed by Portuguese law. Any dispute arising from these terms and conditions shall be submitted to the competent Portuguese court.

9.2 In the event of a dispute, Miray and the client agree to endeavor to reach an amicable solution.

9.3 The customer always has the option to consult the European dispute resolution platform. For more information, you can click here.

10 Other information

10.1 Miray is not liable for any damage or loss resulting from the use of the internet network, the interception or manipulation of electronic communications by third parties, the presence or transmission of viruses, or any other case of force majeure.

10.2 Please note that any payment transmitted over the internet carries some risks. It is the customer's responsibility to take the necessary precautions and assume the appropriate course of action.

10.3 Miray cannot be held liable for damages resulting from the misuse of our products.

10.4 Miray is not responsible for damages resulting from incorrect information on the website.